Privacy Policy

1. Introduction

SYNTERNA Group Holdings Limited ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (the "Platform").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Platform. By accessing and using Security GPT™, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you provide directly, such as when you:

• Register an account: Name, email address, password, company name, job title, and phone number
• Create a profile: Professional background, security expertise, certifications, and preferences
• Submit forms: Contact forms, registration forms, and support requests
• Communicate with us: Email correspondence, support tickets, and feedback
• Complete surveys: Responses to questionnaires and user feedback surveys

2.2 Information Collected Automatically

When you use our Platform, we automatically collect certain information about your device and usage:

• Device information: Device type, operating system, browser type, and IP address
• Usage data: Pages visited, time spent on each page, clicks, and interactions
• Location data: General location based on IP address (not precise location)
• Analytics data: User behavior patterns and feature usage statistics

2.3 Information from Third Parties

We may receive information about you from third parties including:

• Payment processors for transaction information
• Service providers who assist us in operating our Platform
• Business partners for co-marketing purposes
• Public databases for identity verification purposes

3. How We Use Your Information

We use the information we collect for various purposes:

• Service provision: Creating and managing your account, providing customer support
• Communication: Sending account updates, promotional materials, and important notices
• Improvement: Analyzing usage patterns to improve our Platform and services
• Security: Detecting and preventing fraudulent activities and security incidents
• Compliance: Meeting legal obligations and regulatory requirements
• Marketing: Sending marketing communications (with your consent)
• Analytics: Understanding user behavior and optimizing user experience

4. Data Protection

We implement comprehensive security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS
• Access controls: Only authorized personnel have access to personal information
• Storage security: Data is stored on secure servers with regular backups
• Security testing: Regular security audits and penetration testing
• Data minimization: We collect only the information necessary for our services

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

5. Sharing Your Information

We may share your information with:

5.1 Service Providers

Third-party vendors who assist us in operating our website, conducting business, or serving our users (hosting providers, analytics providers, payment processors) under confidentiality agreements.

5.2 Legal Obligations

When required by law, legal process, or government request, we may disclose your information. We will notify you of such requests unless legally prohibited.

5.3 Business Transfers

If our company is acquired, merged, or sold, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5.4 Your Consent

We may share your information with third parties with your explicit consent for purposes you have approved.

6. Cookies and Tracking Technologies

Our Platform uses cookies and similar tracking technologies to enhance your experience:

Cookie Type	Purpose	Duration
Essential Cookies	Required for site functionality and security	Session
Performance Cookies	Analyze usage patterns and improve performance	1 year
Marketing Cookies	Track marketing effectiveness and personalization	2 years
Preference Cookies	Remember your preferences and settings	1 year

You can control cookie settings through your browser. However, disabling cookies may affect Platform functionality.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information ("right to be forgotten")
• Right to restrict processing: Request limitations on how we use your information
• Right to data portability: Request your information in a portable format
• Right to object: Object to certain types of processing
• Right to withdraw consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of information:

• Account information: Retained while your account is active and for 2 years after closure
• Transaction information: Retained for 7 years for legal and accounting purposes
• Marketing information: Retained until you unsubscribe or opt-out
• Usage data: Retained for 12 months for analytics purposes

If you request deletion of your account, we will delete or anonymize your information within 30 days, except where legal obligations require longer retention.

9. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your data rights, please contact us:

SYNTERNA Group Holdings Limited
Data Protection Officer
Email: privacy@securitygpt.io
Phone: +44 (0) 1234 567890
Website: www.securitygpt.io

We aim to resolve any privacy concerns within 30 days. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.